About this role
Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
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Answer questions about products via phone while providing website navigation support and assisting with the application process
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Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
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Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
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Participate in projects or process improvements to drive operational excellence
Requirements
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1 year of customer service experience
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High school diploma or equivalent
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Recognize, apply and explain your product or service knowledge
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Computer experience
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Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
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Supportive of your career and professional development
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An inclusive culture and community minded organization where giving back is encouraged
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A global team of curious lifelong learners guided by our company values
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Base wage of $19 per hour plus performance bonus opportunities
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And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.