About this role
Customer Service Representative - Export
Houston, United States
Job Summary/ Key Responsibilities:
- Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
- Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
- Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
- Performs other duties, as assigned.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies:
- Bachelor’s degree preferred or equivalent experience.
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. (preferred)
- Excellent written and verbal communication skills
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Works well as part of a team
- Knowledge of MS Excel with the ability to learn new software
What We Offer
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws
For more information, visit MSC Mediterranean Shipping Company.