About this role
We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Handles customer communication, order tracking, query resolution, E-shop order monitoring, and sales order updates
- ERP / SAP applicationsto support logistics operations, including order processing, shipment tracking, inventory management, and sales order updates
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- Must be a College Graduate, preferably with a Degree in Accounting or Business Management courses
- Must have at least 2 years of relevant experience
- Must have experience with ERP and SAP applications
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Cebu City
- Amenable to work within Australian time zone and shifting schedule
- Can start ASAP
Benefits
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Free HMO
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Free Dependents
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Night Differential
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Program Incentives
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Please note that this is contingent to the final company or account you'll be profiled to.