About this role
How you are going to make an impact 🛠
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Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
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Work together with various departments to address complex problems and escalate issues when necessary.
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Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
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Record and document repetitive issues to contribute to process improvement.
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Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
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Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
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Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
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Experience in fintech (forex/crypto).
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1+ years of online customer support experience.
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Excellent written and oral English.
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Excellent interpersonal and communication skills.
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Ability to manage or navigate stressful situations.
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Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
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100% remote job at any place you wish
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Competitive salary based on your experience
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Opportunity to work in international and cross-functional team with challenging and in-demand product
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Performance-based bonus every quarter based on your results
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Medical insurance after probation period
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Additional sick leaves every 6 months
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Birthday gifts
! Please provide cv in English !