About this role

Position: Customer Service Representative (English & Malay, Work in Office) Location: Office – Bangsar, Kuala Lumpur

Job Description

Support AI model training through annotation and customer interaction insights.
Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.
Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.
Prepare detailed reports and provide actionable insights based on analysis findings.
Review, update, and maintain the knowledge base for chatbots and the customer service center.
Perform other ad hoc tasks as assigned by management.

Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.
Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.
Language Skills: Excellent communication skills in English and Malay (written, verbal, and listening).
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.
Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.
Ability to work in a fast-paced environment and perform under pressure.
Strong attention to detail to ensure accuracy and compliance with platform governance standards.
Job Type
Full-time, rotational shift, 5 days a week

Know more about us at:

Customer Service Representative (English & Malay, Work in Office)