Customer Service Representative
About this role
About the Role The Customer Service Representative is the primary day‑to‑day contact for wholesale partners across the Americas, delivering a premium, consumer‑centric service through accurate order management, proactive communication, and timely issue resolution. What You'll Do
- Serve as the primary point of contact for wholesale customers via phone, email, and digital channels with professionalism and brand alignment.
- Manage the complete wholesale order lifecycle, including accurate order entry, updates, adjustments, and communication of order status.
- Conduct orderbook analysis using Excel and reporting tools to identify risks, trends, and opportunities for action.
- Partner closely with Sales, Operations, and Supply Chain teams to support on‑time, in‑full delivery and resolve escalations.
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