About this role
Summary
- The Customer Service Representative will serve as the primary point of contact for customers, providing timely assistance, resolving enquiries and complaints, processing customer requests, and ensuring a seamless shopping experience across our communication channels.
Responsibilities of the Customer Service Representative at Onyx Beauty Hub
- Respond promptly and professionally to customer enquiries across WhatsApp, phone calls, social media, and other communication channels.
- Provide accurate information about products, prices, availability, promotions, and delivery timelines.
- Follow up with prospective customers and convert enquiries into sales.
- Handle customer complaints, feedback, and concerns professionally.
- Process customer orders and ensure proper documentation and follow-up.
- Maintain positive customer relationships and encourage repeat patronage.
- Escalate complex customer issues to the appropriate department when necessary.
- Maintain accurate customer interaction records and submit required reports.
- Collaborate with the sales and operations teams to ensure customer satisfaction.
Requirements
- Minimum of OND / HND / BSc in a relevant discipline.
- Previous experience in customer service, sales, or a related role is an added advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Good knowledge of WhatsApp Business and other digital communication platforms.
- Ability to handle difficult customers professionally.
- Good attention to detail and strong organisational skills.
- Customer-oriented, persuasive, and target-driven.
- Ability to work effectively in a fast-paced environment.
Remuneration and Benefits
- Monthly Gross Salary: 150,000.
- Additional performance-based incentives.
- Pension contribution.
- Health Maintenance Organisation (HMO) coverage.
- Professional development and career growth opportunities.
- Opportunity to work and grow within a premium luxury brand.