Customer Service Representative

Copy of Customer Service Representative – Remote

What You'll Do

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.

• Assist patients with account questions, order updates, and navigate the treatment process.

• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.

• Accurately document all customer interactions in internal systems.

• Resolve issues with empathy while maintaining a high level of customer satisfaction.

• Meet performance goals for response times, quality, and patient experience.

• What We're Looking For

• Required

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and attention to detail.

• Comfortable working in a fast-paced, remote environment.

• Ability to multitask while maintaining a positive and professional demeanor.

• Proficiency with computers and customer support platforms.

• Preferred

• Experience in healthcare, telehealth, or wellness industries.

• Familiarity with EMR, CRM, or ticketing systems.

• Experience supporting patients in a remote environment.

• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

• Equipment Requirements

Candidates must have the following prior to their start date:

• A reliable personal laptop or desktop computer.
• A quality headset for calls.
• High-speed internet connection.

What We Offer

• Competitive compensation.
• Comprehensive benefits package (Health, Dental, and Vision).
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies in wellness and longevity.