About this role
About the Role This role provides customer service to customers in Old Mutual branches and helps customers navigate the digital customer service platform, assisting them to submit specified transactions via digital platforms. What You'll Do
- Manage queues and help reduce pressure on Branch staff.
- Assist customers on digitally enabled devices with their requested digital transactions, providing reading information and self-service guidance.
- Facilitate submission processes through the customer’s own device or branch self-service device where applicable.
- Coordinate with call centre when needed for support details. What We're Looking For
- Grade 12 / National Senior Certificate or Equivalent NQF 4.
- Customer Service: strong interpersonal and customer-focused approach.
- Excellent verbal communication.
- Problem-solving: quick and effective issue resolution.
- Situational awareness: observant and responsive to customer needs.
- Technical proficiency: familiarity with digital processes.
- Physical stamina: ability to stand and perform physical tasks.
- Flexible: willingness to work varied shifts.
- Multi-lingual: English and another language.