About this role
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Customer Service Representative.
Position Summary: The Customer Service Representative is responsible for processing incoming orders and arranging for shipment of EAM Mosca's products including machines, strap, and/or spare parts.
Primary Responsibilities Include:
- Confer with customers to provide information about products or services,
- product availability, enter orders and obtain details of complaints.
- Inform customers of order information, such as product availability, shipping
- dates, and any anticipated delays.
- Monitor timely order fulfillment and Shipping with Warehouse and Logistics
- Departments.
- Work with freight forwarders, transportation companies, courier companies to
- obtain freight quotes, schedule pick-up appointments, and make general
- shipping arrangements.
- Prepare invoices, shipping documents, and other customer required
- documentation.
Requirements/Experience
- Customer Service Experienced required. Candidates with Customer Service
- Experience in a fast paced, business to business sales environment preferred.
- Associate’s degree preferred. Relevant work experience will be considered in
- lieu of education.
- Experience with Microsoft Office programs required. Experience with Salesforce
- a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**