About this role
About the Role We are seeking Customer Service Representatives (CSR) to support our client operations in Guadalajara. The role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring an excellent customer experience. What You'll Do
- Handle inbound and/or outbound customer interactions via phone and/or digital channels
- Resolve customer inquiries, issues, and service requests efficiently
- Provide accurate information regarding AT&T products and services
- Maintain high customer satisfaction through professional communication
- Follow established processes and compliance guidelines
- Meet KPIs such as productivity, quality, and customer experience metrics
- On-site work with a rotating schedule and 24/7 availability considerations What We're Looking For
- 6 months to 3 years of experience in Customer Service
- English Advanced level
- High School diploma
- Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience
- Fair written and verbal communication skills
- Critical thinking and logical thinking
- Ability to multitask and work under pressure
- Thinks outside of the box
- Demonstrated ability to be a fast learner and diligent worker
- Problem solving abilities Compensation & Benefits
- Life insurance
- Major medical insurance
- Dental and vision plan
- 30 days Christmas Bonus
- Food Vouchers