About this role
Job Description
Conduct inbound and outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance with all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Specific qualifications for this call center role include:
- High School diploma or GED
- 1 Year Call Center Exp
- Six months’ healthcare experience.
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
Other requirements include:
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private/secured room without distraction
- Ability to multitask
Specific to processing:
- Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work in fast paced environment