Customer Service Representative (CSR)

Merriville Limited

Job Overview

Location

Lekki, Lagos, Nigeria

Employment Type Full-time

Work Arrangement On-site

Sector Customer Service & Support

Experience Level Junior (1-3 years)

Application Deadline October 13, 2026

About the Company

Merriville Limited is a dynamic organization dedicated to providing exceptional service across various industries. We pride ourselves on fostering a supportive environment where customer satisfaction is paramount.

Our commitment extends to working with diverse client organizations, including those in healthcare, finance, retail, and technology. We aim to deliver professional, efficient, and customer-focused support, ensuring that both our clients and their customers receive the highest level of service.

Job Description Merriville Limited is actively seeking experienced and motivated Customer Service Representatives (CSRs) to join our expanding team. This role is ideal for individuals with exceptional communication skills, a proven ability to manage high volumes of customer interactions, and a steadfast commitment to delivering outstanding service.

As a CSR, you will engage with clients across various sectors, including healthcare, finance, retail, and technology, providing professional and efficient customer support. You will utilize CRM and helpdesk platforms to manage inquiries, resolve issues, and ensure client satisfaction.

Key Responsibilities

• Handle high volumes of customer interactions via phone, email, and live chat with accuracy and professionalism.
• Maintain and update customer records using CRM and helpdesk platforms such as Salesforce, Zendesk, and ServiceNow.
• Resolve customer inquiries, complaints, and service requests in a timely and empathetic manner.
• Collaborate with internal teams such as sales, technical support, and logistics to resolve complex issues.
• Identify and communicate upselling or cross-selling opportunities where applicable.
• Maintain clear documentation and follow-up records in line with company and client policies.
• Meet and exceed KPIs including Customer Satisfaction (CSAT), First Call Resolution (FCR), and response time metrics.
• Support administrative and technical tasks, including data entry and basic financial tracking.
• Stay current with product knowledge, service protocols, and client-specific requirements.

Qualifications

• 1–5 years of customer service experience in fast-paced, high-volume environments.

• Strong working knowledge of CRM systems and customer support tools.

• Excellent verbal and written communication skills.

• Proven problem-solving and conflict-resolution abilities.

• Experience supporting customers across industries such as finance, healthcare, retail, or technology.

• Intermediate proficiency in Microsoft Office Suite, Google Workspace, and data entry tools.

• Ability to multitask, prioritize tasks, and maintain strong attention to detail.

• Experience with both B2B and B2C service models is an advantage.

• Technical support or IT help desk experience is a plus.

• Bachelor’s Degree in Business Administration or a related field is preferred but not required.

• Familiarity with Jira, Confluence, Rally, or Azure DevOps is an advantage.

• Basic knowledge of bookkeeping, accounts payable, or payroll is a plus.

• Experience with reporting and analytics tools such as Microsoft Excel or Power BI.

• Bachelor’s Degree in any discipline.

• Note

• Application Deadline: October 13, 2026