About this role
Customer Service Representative
Job Type Full Time Qualification BA/BSc/HND
Experience
- Location Abuja
- Job Field Customer Care, Success and Service
- Salary Range ₦200,000 - ₦300,000/month
Job Summary
- We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team.
- The successful candidate will be responsible for assisting customers by answering inquiries, resolving complaints, processing orders, and providing information about products and services.
- The ideal candidate has excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints and issues promptly and professionally.
- Process orders, returns, exchanges, and refunds accurately.
- Maintain accurate records of customer interactions and transactions.
- Provide information about products, services, policies, and promotions.
- Escalate complex customer issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Meet established performance metrics, including response time and customer satisfaction goals.
- Collaborate with team members and other departments to improve customer service processes.
- Maintain a positive, empathetic, and professional attitude when interacting with customers.
Qualifications
- Bachelor's Degree
- Previous customer service or call center experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Basic computer proficiency and experience with Microsoft Office.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Strong attention to detail and organizational skills.