Customer Service Representative

Customer Service Representative

Onsite in Newark, NJ

Hourly rate $16.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying.

Bilingual in Spanish $17.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying.

What you get:

• Full-time Employment with Benefits day one including paid Holidays.
• $16.50/hr. training rate
• Bilingual in Spanish $17.50/hr. (after training)
• Paid Training
• Great Work Environment

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check.
• Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm

Summary:

• As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Strong work ethic.

• Effective and accurate written and verbal communication skills.

• Effective problem-solving skills.

• Customer Service Experience.

• Can navigate multiple applications and research solutions with ease

• Love helping people and guiding them to the best solution for their issue

• Are excited by innovative technology

• Provide calm conflict resolution and problem solving for frustrated customers

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

• Can commit to 100% attendance for three to five weeks of paid training

• Join a rapidly growing organization that can support your career goals