Customer Service Representative

Clinix Healthcare Job Posting

Customer Service Representative (Agbara)

Location: Agbara Branch, Lagos

Job Description

• We are seeking a friendly, professional, and experienced Customer Service Representative to join our team at the Agbara Branch.
• The successful candidate will deliver an excellent patient experience, handle enquiries efficiently, and support smooth front-desk operations.

Key Responsibilities

• Welcome and attend to patients and visitors professionally and courteously.

• Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.

• Register patients, schedule appointments, and coordinate front-desk activities.

• Provide accurate information on tests, packages, payments, procedures, and available services.

• Receive, manage, and resolve customer complaints, escalating complex issues appropriately.

• Maintain accurate and confidential patient records and documentation.

• Liaise effectively with clinical and administrative teams to ensure seamless service delivery.

• Uphold Clinix Healthcare’s standards of professionalism, confidentiality, customer service, and patient care.

• Qualifications & Experience

• Minimum of HND or Bachelor’s Degree in any relevant field.

• Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.

• Completed NYSC is an added advantage.

Requirements & Skills:

• Excellent communication, interpersonal, and customer service skills.

• Pleasant, patient, courteous, and professional disposition.

• Strong problem-solving and conflict-resolution abilities.

• Excellent attention to detail and organisational skills.

• Ability to work effectively under pressure and manage multiple patients efficiently.

• Good computer literacy and familiarity with reception/front-desk systems.

• Strong team spirit, positive attitude, and sense of responsibility.

• Compensation & Benefits

• Salary:Competitive (commensurate with experience)

• HMO — Employee only

• Paid annual leave

• Annual leave allowance

• 13th-month bonus

• Pension

• Quarterly bonus

Application Closing Date

Not Specified.