About this role
Customer Service Representative
Posted Friday, October 2, 2026 at 2:00 AM
Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Customer Service Representative
Our Vision
Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.
The Role
This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Responsibilities
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To provide the highest level of customer service to clients, vendors, and service providers.
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Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
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Liaison between intercompany departments with regards to potential client set up and/or inquires.
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Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
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Assist clients with import/export clearance of goods through the applicable border.
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Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
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Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
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Identify and address opportunity areas to meet customer demands.
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Other responsibilities as assigned.
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Leadership Responsibilities
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N/A
Job Details
Reports to Team Leader
Permanent
Operations
Full-time/Part-Time
US, MX
Remote/Hybrid/Office
Required Qualifications and Experience
- High School Diploma or equivalent.
- CCS Designation (US NB and CND only).
- Minimum 2 years in custom brokerage or logistics experience.
- Intermediate MS Office knowledge.
- High level of organization, time management and attention to detail.
- Completion of complex entries.
- Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
- Bilingual in Spanish/English (US SB only).
Physical Demands
- Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
- Occasionally must carry/lift loads of up to 15 lbs.
Work Environment
- Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.
Please note: This section has been omitted as it contained application instructions and contact details.
Job Details
Job Family
Operations
Pay Type
Hourly
Employment Indicator
Full Time
Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition.