Customer Service Representative

Customer Service Representative Job at Bioventures Limited

Bioventures Limited is a health-focused biomedical equipment and medical supplies company dedicated to the distribution and supply of high-quality medical equipment, laboratory instruments, and essential healthcare products. We serve hospitals, diagnostic laboratories, research institutions, clinics, and academic facilities with reliable tools that support accurate diagnosis, effective treatment, and advanced scientific research.

Founded on the principles of quality, reliability, and service excellence, Bioventures Limited exists to bridge the gap between global medical technology manufacturers and healthcare providers across Africa. We are committed to improving healthcare delivery by ensuring that medical facilities have access to modern, efficient, and affordable equipment and consumables needed for optimal patient care and laboratory performance

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Location: Lagos Employment Type: Full-time

Job Summary

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Requirements and skills

• Applicants must reside in Lagos

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively.

Salary

N100,000 - N150,000 per month.