About this role
Job title: Customer Service Representative
About the Role
Serve as the primary point of contact for clients after payment confirmation, managing orders, production coordination, delivery, and post-sales engagement to ensure a seamless customer experience.
Key Responsibilities
- Order confirmation and client onboarding
- Production and commissioning follow-up
- Client communication and updates
- Quality control coordination
- Logistics and delivery coordination
- Post-sales and customer experience management
- Client engagement and relationship management
- Reporting and documentation
Requirements
- Minimum 3 years’ experience in customer service, sales support, or client relationship management
- Experience in interior design, furniture, manufacturing, or construction is an advantage
- OND/HND/Bachelor’s degree in Business Administration, Marketing, Mass Communication, or related fields
- Proficiency in CRM tools, spreadsheets, and basic reporting
- Excellent interpersonal and relationship management skills
- Problem-solving and conflict-resolution skills
- Proficiency in WhatsApp Business, email, SMS platforms, and social media
- Proximity to Wawa is an added advantage