About this role
Job Description
Customer Service Representative - Assistance Services $21.98/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
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Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
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Open the initial claim and refer the person to the most suitable healthcare providers;
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Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
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Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
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College diploma or equivalent
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Experience in customer service, telecommunications and/or claims assistance
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Excellent communications skills in English
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Customer service oriented
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Ability to work with people in a fast-paced, team environment
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Good communication skills and highly professional
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Good computer skills (Microsoft Office, internet etc.)
We offer you
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Global Excel offers more than a position;
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We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
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A professional future with opportunities for development, growth, and advancement;
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RRSP Match program;
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Financial assistance to employees who wish to continue their education;
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Work/life balance, health and wellness initiatives including an excellent EAP program;
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Employee engagement programs that focus on fitness, food, and fun.