About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Handle inbound calls from customers to book appointments based on their preferred schedule
- Make outbound calls to confirm scheduled appointments and address any customer concerns
- Provide accurate and detailed information about our products and services
- Manage customer inquiries and promptly resolve any issues or concerns
Job Requirements
- At least 6 months of BPO experience (Voice Account)
- Previous experience in appointment setting is a PLUS
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to remain calm and professional in stressful situations
- Proficiency in using computer systems and relevant software
- Willing to work onsite in Mandaluyong
- Amenable working night shift
Requirements
- Minimum 1 year of experience in a Customer Service Representative or similar role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in using computer systems and relevant software
- Previous experience in appointment setting or telemarketing is preferred
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives