Customer Service Representative

Customer Service Representative

locations

MVPC - San Diego, CA

time type

Part time

posted on

Posted Yesterday

job requisition id

JR109307

Key Responsibilities

Client Communication & Scheduling:

• Answer calls and emails promptly with professional, friendly service

• Schedule appointments based on client needs and veterinarian availability

• Use technology to send appointment reminders, confirmations, and follow-up

• messages to keep clients informed and their pets' care on track

• Make outbound calls to re-engage lapsed clients and encourage them to

• schedule appointments

Client Relations & Customer Service:

• Greet clients warmly and ensure a positive experience throughout their visit

• Use active listening to gather important medical information and triage inquiries,

• directing more complex questions to the medical team

• Demonstrate empathy in all interactions, especially when dealing with upset or

• emotional clients, while maintaining a calm and professional demeanor

• Promote current promotions and campaigns, keeping clients informed about

• special offers, services, and initiatives

Managing Patient Information & Technology:

• Update client and patient records in our practice management system with

• accuracy and efficiency

• Process billing transactions, including credit card payments, digital payments,

• financing options, and insurance claims

• Maintain organized records of client communications and appointments to

• streamline operations

• Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication

• schedules and follow-up care

• Help maintain a clean, organized reception area and assist with daily practice

• operations as needed

• Inform clients about the services offered, preventive care options, and how they

• can conveniently book appointments online or shop for pet products through

• our online store

Qualifications

• High school diploma or equivalent required

• Excellent communication skills and a strong desire to provide compassionate,

• client-focused service

• Prior customer service experience, preferably in a veterinary or medical setting

• Basic proficiency with technology, including scheduling software and online

• communication platforms

• Strong organizational skills and the ability to handle multiple tasks efficiently,

• even during busy periods.

• Ability to lift up to 40 pounds independently

• Compensation: $20-$21/hr

• At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.

• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

• At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

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