Customer Service Representative
About this role
About the Role As a Client Service Representative (CSR) at AmeriVet, you are the first and last point of contact for clients, delivering an exceptional client experience. You’ll manage appointments, answer calls, process patient information, and ensure smooth communication between clients and our medical team using our practice management system. This role supports pet families and helps streamline access to veterinary care. What You'll Do
- Answer calls and emails promptly with professional, friendly service.
- Schedule appointments based on client needs and veterinarian availability, including forward booking.
- Use technology to send appointment reminders, confirmations, and follow-up messages.
- Make outbound calls to re-engage lapsed clients and encourage scheduling.
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