Customer Service Representative

Customer Service Representative

Key Responsibilities

• Client Communication & Scheduling:

• Answer calls and emails promptly with professional, friendly service

• Schedule appointments based on client needs and veterinarian availability, including forward booking

• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track

• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

• Client Relations & Service:

• Greet clients warmly and ensure a positive experience throughout their visit

• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team

• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor

• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

• Managing Patient Information & Technology:

• Update client and patient records in our practice management system with accuracy and efficiency

• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims

• Maintain organized records of client communications and appointments to streamline operations

• Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care

• Help maintain a clean, organized reception area and assist with daily practice operations as needed

• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

• Compensation: $15-$20 depending on experience

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions:

• Must be able to work in a fast-paced, dynamic environment.

• Occasional lifting up to 40 pounds independently and physical tasks may be required

• At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.

• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

• At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.