About this role
Customer Service Representative
We are seeking enthusiastic, customer-focused individuals to join the team as Customer Service Representatives delivering high-quality support across phone, email, and chat.
Responsibilities
- Respond to customer enquiries via calls, emails, and chat.
- Resolve customer complaints and provide timely solutions.
- Deliver excellent customer service and support.
- Maintain accurate customer records and interactions.
- Collaborate with internal teams to ensure customer satisfaction.
- Meet service quality and performance standards.
Requirements
- Strong communication and interpersonal skills.
- Excellent problem-solving and customer-handling abilities.
- Minimum typing speed of 40 WPM (mandatory).
- Prior customer service experience is an added advantage but not required.
- Ability to work rotational shifts.
- Positive attitude and willingness to learn.
Note:
- Only shortlisted candidates will be contacted.