Customer Service Representative - 1 year maternity cover FTC

Customer Service Representative - 1 year maternity cover FTC

In-Office, Milan, Lombardy

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Job ID

R-552109

Category

Customer Service

Location

Milan, Italy

Lead the work that keeps us moving

At BD, Corporate professionals power the systems, decisions and capabilities that enable our global business to perform and grow. You'll partner across functions, regions and leadership levels to solve complex challenges, drive operational excellence and support the teams closest to customers and healthcare providers.

Across our corporate functions, BD offers opportunities which allow you to deliver results that matter, take ownership of your impact, and grow your career in an organization built for long-term success. As one of the largest global medical technology companies, BD offers the scale, reach and innovation footprint to help you make an impact across healthcare systems worldwide.

Without you, advancing the world of health™ wouldn't be possible.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As Customer Service Representative reporting to our Customer Service Manager, you will work in the customer service team and among your main responsibilities you will be managing incoming calls, e-mails, service complaints, invoice rejections, and also provide full support to back office activities.

Main responsibilities will include:

• Troubleshooting towards internal and external clients
• Ability to look after complaints
• Handle invoice rejections
• Follow up of the orders

About you

• Diploma or higher education
• Proven experience in customer service
• Proficient level of English
• Good knowledge of SAP, Excel and Powerpoint desirable
• Previous experience in medical devices/healthcare sector is an asset but not mandatory

Salary range for the role: 32 000 to 38 000

CCNL: chimico farmaceutico

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

• Optional Skills

• .

• Primary Work Location

• ITA Milano - Via Enrico Cialdini

• Additional Locations

• Work Shift

• At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

• Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

• Salary Range Information

• €31,700.00 - €48,350.00 EUR Annual

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• Success Profile

• What sets successful Corporate professionals apart? Discover the top traits which allow someone to thrive at BD – could that be you?

• Adaptable

• Collaborative

• Proactive

• Problem-solver

• Results-driven

• Self-Starter

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• Ready for your next challenge?

• This is an environment for professionals who want influence, accountability and visibility. You'll collaborate with teams around the world, advise leaders and help translate bold strategy into measurable outcomes that strengthen our business and advance healthcare worldwide.

• See how BD transforms possibility into progress through relentless innovation and purposeful collaboration. See what it means to build the future of health — together with BD.

• Hear from Our Associates

• "BD attracts people who are genuinely aligned with our BD values. I honestly see this every day in the people I work with, delivering results that matter. Our culture at BD is supportive and collaborative, reflecting my personal values."

• Mary Savage

• Senior HR Business Partner – Sydney, Australia

• "My professional growth has been supported in many ways - from offering opportunities to earn certifications to enabling role changes that helped me develop. Sometimes, this meant a complete shift in responsibilities, allowing me to gain new knowledge and explore a different career path."

• Agata Richter

• Portfolio Analyst – Wroclaw, Poland

• "In finance, we are not at the front lines with patients or customers. However, we gain a profound understanding of how financial insights can help drive impactful strategies. These strategies, in turn, positively affect healthcare and, ultimately, help people to live a healthy life. It's a rewarding feeling to know you are part of that."

• Iridia Carreno

• Director, Operations Finance – Eysins, Switzerland

• "I was drawn to the company because healthcare is a stable, but growing industry and people need our products and solutions to receive the care they deserve. BD is well respected in the industry, and I feel very respected as an associate of the company. The People Managers at BD treat you professionally and I've had several good managers here."

• Mourad Mrabet

• Finance Business Manager – Mississauga, Canada

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