Customer Service Rep

Job title: Customer Service Rep

Shipping and Receiving / CSR

Schedule: 7:00am-4:00pm

Pay: $19

Looking for a vital role that keeps production running smoothly and efficiently? As a 2nd Shift Production Clerk, you will be the backbone of our daily operations—ensuring accurate data management, seamless reporting, and support across the production floor. If you're detail-oriented, tech-savvy, and thrive in a fast-paced environment, this is your chance to make a meaningful impact while advancing your career in manufacturing.

What You’ll Do

• Support daily production activities through precise data entry and system management using Windows AX.
• Print and manage picking lists, release and complete work orders, and ensure all production documentation is accurate and complete.
• Track production outputs such as cases, eaches, and pounds; perform cycle counts; record machine speeds; and review discrepancies with leadership.
• Maintain and update end-of-shift reports in Excel for management review.
• Ensure proper product and material identification via lot and item codes.
• Troubleshoot and resolve system issues to minimize downtime.
• Communicate effectively across shifts, assisting with onboarding temporary employees during shift changes and breaks.
• Provide general support to the production team and management, completing tasks with minimal supervision.

Required Skills

• Strong proficiency with Windows-based systems and basic Excel knowledge.
• Excellent attention to detail and organizational skills.
• Ability to perform data entry accurately and efficiently.
• Good communication skills and team collaboration.
• Ability to troubleshoot system issues and adapt quickly to new processes.

Nice to Have Skills:

• Experience with Windows AX or similar ERP systems.
• Previous experience in a manufacturing or production environment.
• Basic understanding of production metrics and cycle counting.
• Familiarity with barcode scanning or product identification systems.

Preferred Education and Experience:

• High school diploma or GED required.
• Prior experience in a manufacturing or warehouse setting is a plus.
• Prior administrative or clerical experience is advantageous.

Other Requirements:

• Ability to stand for extended periods and perform repetitive tasks.

• Must be reliable, proactive, and willing to support team needs.

• No travel required.

• Take your next step in manufacturing with us! If you're organized, tech-savvy, and ready to contribute to a thriving team, we want to hear from you. Apply now and become a key player in our production success story!

• Advance Services is an equal opportunity employer.