About this role
Job Description
Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone
- Process cash and credit card transactions with precision and attention to detail
- Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression
- Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed
- Maintain a clean, organized work area while adhering to all company standards and safety protocols
- Prepare products according to company specifications and customer requirements with accuracy and care
- Assist with additional operational tasks, including restocking supplies and maintaining inventory
- Lift and move items weighing up to 25 lbs. as required in the course of daily duties
- Demonstrate flexibility and resilience in adapting to changing priorities and customer needs
Qualifications
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Required Skills & Experience:
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Excellent communication skills with the ability to interact professionally and courteously with customers and team members
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Strong attention to detail and ability to follow directions accurately
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Basic math skills for handling cash transactions and order calculations
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Ability to multitask and work efficiently in a fast-paced, dynamic environment
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Positive attitude, friendly demeanor, and genuine enthusiasm for helping others
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Team player mentality with a collaborative approach and willingness to support colleagues
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Physical ability to stand for extended periods and lift up to 25 lbs. regularly
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Flexibility to work various shifts, including evenings, weekends, and holidays
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Reliability, punctuality, and strong organizational skills
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Problem-solving abilities and patience when handling customer concerns
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Preferred Qualifications:
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Previous customer service experience in a retail or food service environment
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Food handling or food service experience
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Experience working in a high-volume, customer-facing role
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Familiarity with point-of-sale (POS) systems or cash handling procedures