About this role
Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
- Answer incoming customer calls, emails, and chat messages promptly and professionally
- Resolve customer inquiries, complaints, and issues with patience and a positive attitude
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our customer service software
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Contribute to a supportive team environment and assist colleagues when needed
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Active listening skills and the ability to empathize with customers
- Patience and the ability to remain calm in challenging situations
- Efficient time management and multitasking capabilities
- Proficiency in basic computer skills and customer service software
- High school diploma or equivalent
- Previous customer service experience preferred
- Customer service certifications are a plus
- Ability to work in a fast-paced, dynamic environment
- Team player with a positive attitude and willingness to learn
Additional Information
BENEFITS
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Flexible Hours
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Competitive wages
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Employee discount on all food items
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Advancement opportunities
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Paid Training FULL TIME DRIVERS BENEFITS (in addition to above benefits):
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Offered Health, Dental & Vision Insurance after 60 days of employment
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Voluntary accident coverage/Critical illness coverage
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Flexible Spending Accounts
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Ability to contribute to a 401(k)