About this role
Job Description
We're looking for a friendly and efficient Customer Service Representative to join our team at our 5400 Preston Hwy location in Louisville, United States. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.
- Greet customers warmly and handle their inquiries and orders professionally
- Take phone and in-person orders accurately and efficiently
- Process cash and credit card transactions
- Prepare food items according to company standards
- Maintain a clean and organized work environment
- Collaborate with team members to ensure smooth operations during busy periods
- Address customer concerns and resolve issues promptly and courteously
- Assist with inventory management and restocking as needed
- Adhere to all company policies, food safety regulations, and quality control standards
- Participate in ongoing training to improve product knowledge and customer service skills
Qualifications
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication abilities, both verbal and written
- Capability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic computer skills for operating point-of-sale systems
- Ability to follow directions and adhere to company procedures
- Flexibility to work various shifts, including weekends and holidays
- Physical stamina to stand for extended periods and lift up to 25 lbs
- Cash handling experience and basic math skills
- Attention to detail and commitment to accuracy in order taking and food preparation
- Team-oriented mindset with a willingness to assist colleagues as needed
- High school diploma or equivalent preferred, but not required
- Previous customer service experience is a plus, but we're willing to train the right candidate
Additional Information
All your information will be kept confidential according to EEO guidelines.