Customer Service & Promotional Products Coordinator

Job title: Customer Service & Promotional Products Coordinator

Position Highlights

This position works closely with RIT departments across campus on a variety of promotional product and apparel projects. Responsibilities include helping customers identify products that meet their needs, collaborating with vendors and decorators, using Adobe Creative Suite to prepare artwork, proofs, and project materials, and ensuring all projects align with RIT branding and visual identity standards.

Why Join Our Team Work with a collaborative team that helps bring the RIT brand to life through promotional products and apparel. In this role, you'll partner with departments across campus, build relationships with vendors, contribute creative solutions, and help deliver high-quality products that support the university's mission.

Benefits

Eligible for RIT's comprehensive benefits program, including:

• Medical, dental, and vision coverage

• Sick and vacation time

• 12 paid holidays per year

• Retirement and financial planning resources

• Educational benefits for employees and dependents

• Employee wellness program

• Free use of on-site fitness facilities

• Facilities Management Services (FMS) & HUB Print & Postal Services

• Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment.

• As part of FMS, HUB Print & Postal Services provides high-quality, competitively priced promotional products, printing, and mailing services that support the university's academic, administrative, and operational needs.

• Essential Duties & Responsibilities

• Supports the sourcing of promotional products, ensuring quality and cost-efficiency

• Handles decoration projects, such as screen printing and embroidery

• Acts as the primary contact for vendors, negotiating terms and monitoring product quality

• Maintains detailed records for branding compliance and inventory management

• Provides proactive customer service, manages order processing, and offers timely updates

• Identifies and implements solutions to enhance service delivery and customer satisfaction

• Other duties as assigned

• Knowledge, Skills, & Abilities

• Knowledge of branding and promotional merchandise production and sourcing

• Knowledge decoration techniques like screen printing and embroidery

• Skill in organization and coordination

• Skill in written and verbal communication and customer service

• Ability to manage multiple projects simultaneously and meet deadlines

• Ability to problem-solve efficiently to handle service delivery issues

• Minimum Education & Experience

• High School diploma or GED

• 3 years of relevant experience

• Equivalent combination of experience and education may be considered

• Job Level Overview

• Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

• FLSA Category

• Non-Exempt

• Work Location

• On Campus

Compensation

$17.90-$23.00