About this role
Job title: Customer Service Professional
Job Overview
Location
Lagos, Lagos, Nigeria Employment Type Full-time Work Arrangement On-site Sector Finance & Banking Experience Level Junior (1-3 years) Application Deadline November 5, 2026
About the Company
Opay is a leading financial technology company operating in Nigeria, dedicated to providing accessible and convenient digital payment solutions. The company aims to empower individuals and businesses through innovative services that simplify transactions and enhance financial inclusion.
Opay offers a range of services including mobile money, bill payments, and online transfers, all designed to meet the evolving needs of the Nigerian market. Their commitment to user experience and technological advancement positions them at the forefront of the fintech revolution in Africa.
Job Description Opay is actively seeking a skilled Customer Service Professional to join their dynamic team in Lagos, Nigeria.
This role is crucial for supporting Opay's mission to provide seamless digital financial services to a diverse customer base. You will be the first point of contact for users, addressing inquiries and resolving issues with efficiency and empathy.
If you are fluent in Igbo, Hausa, or Yoruba and possess a passion for customer support within the fast-paced fintech industry, we encourage you to apply.
Required Skills
- Customer Service
- CRM Systems
- Ticketing Tools
- Digital Payments
- Mobile Banking
- Igbo
- Hausa
- Yoruba
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer issues and complaints effectively.
- Provide information about Opay's products and services.
- Escalate complex issues to the appropriate departments.
- Maintain accurate customer records and interaction logs.
Qualifications
- Bachelor's Degree or Higher National Diploma (HND) in any relevant discipline.
- Minimum of 1–3 years' experience in a Contact Center, Customer Service, Customer Experience, or Call Centre environment.
- Ability to speak any of the languages fluently: Igbo, Hausa or Yoruba.
- Experience within FinTech, Financial Services, Banking, Telecommunications, or E-commerce will be an advantage.
- Familiarity with CRM systems, ticketing tools, and customer support platforms.
- Basic understanding of digital payments, electronic transactions, mobile banking, and financial technology products.