Customer Service Personnel

Customer Service Personnel

Customer Service Personnel

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND
• Experience 1 - 2 years
• Location Lagos
• Job Field Customer Care, Success and Service
• Salary Range ₦100,000 - ₦150,000/month
• Attending to customers’ inquiries, complaints, and requests in a professional manner.
• Providing accurate information about products, services, prices, and company policies.
• Resolving customer complaints promptly and ensuring customer satisfaction.
• Processing orders, forms, applications, and service requests.
• Maintaining records of customer interactions, transactions, and feedback.
• Following up with customers to ensure issues are resolved.
• Escalating complex issues to the appropriate department when necessary.
• Assisting customers with product selection and usage guidance.
• Handling phone calls, emails, and walk-in customer requests.
• Ensuring a positive customer experience and maintaining good customer relationships.
• Updating customer databases and preparing service reports when required.