Customer Service Personnel

Job Posting Source

Domeo Resources International - Our client, a Restaurant / Hospitality industry, is recruiting to fill the position below:

Job Title

Customer Service Personnel

Location

Utako, Abuja (FCT)

Employment Type

Full-time

Industry

Restaurant / Hospitality

Department

Customer Service / Front of House

Reports To

Restaurant Manager

Job Summary

• We are seeking a courteous, customer-focused, and professional Customer Service Personnel to join our restaurant team.
• The successful candidate will be responsible for ensuring customer satisfaction by attending to inquiries, handling complaints, providing accurate information about menu offerings, and delivering a welcoming dining experience.

Key Responsibilities

• Welcome and attend to customers professionally, ensuring they feel valued and comfortable.
• Respond promptly to customer inquiries, requests, and complaints, resolving issues appropriately or escalating them to the Restaurant Manager.
• Provide accurate information about menu items, prices, promotions, and available services.
• Assist customers with reservations, orders, and other service-related requests where necessary.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Coordinate effectively with the kitchen, service crew, cashier, and other departments to ensure seamless customer service.
• Handle customer feedback professionally, maintaining a calm and positive attitude at all times.
• Manage customer communications through designated phone lines, social media platforms, and other approved channels, where applicable.
• Document customer complaints and feedback and report them to management.
• Maintain a clean, organized, and welcoming customer service area.
• Uphold the restaurant’s service standards, policies, and procedures.
• Perform other duties assigned by management in line with the role.

Key Performance Indicators

Performance will be assessed based on:

• Customer satisfaction and feedback.
• Promptness and quality of customer service.
• Effectiveness in resolving customer complaints.
• Professional conduct and adherence to service standards.
• Accuracy of customer information and feedback records.
• Punctuality, attendance, and teamwork.

Requirements and Qualifications

• Minimum of an SSCE certificate; an OND or equivalent qualification is an added advantage.
• Previous experience in customer service, hospitality, or restaurant operations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good listening skills, patience, and a customer-oriented attitude.
• Ability to remain calm and professional under pressure.
• Good attention to detail and the ability to multitask.
• Basic computer literacy and familiarity with customer service tools are an advantage.
• Ability to work flexible shifts, including weekends and public holidays, where required.
• Must be reliable, presentable, punctual, and willing to work as part of a team.

Key Competencies:

• Customer relationship management
• Complaint handling and conflict resolution
• Effective communication
• Teamwork and collaboration
• Professionalism and emotional intelligence
• Attention to detail
• Time management and organization

Working Conditions:

• The role requires working in a fast-paced restaurant environment and interacting with customers and colleagues throughout the workday.
• The successful candidate must be willing to work shifts as scheduled by management.

Application Closing Date

20th November, 2026.