Customer Service & Order Specialist

Position Summary KR Automation, Inc. is seeking a highly organized, dependable, and detail-oriented Customer Service & Order Specialist to support daily business operations, customer communications, and administrative functions. This position will serve as a central point of contact for incoming customer inquiries while assisting the sales team, repair department, and management with day-to-day responsibilities. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the initiative to independently manage multiple tasks and follow through to completion. Essential Duties & Responsibilities

• Monitor and manage the company's shared sales email inbox, ensuring incoming messages are responded to, assigned, or directed to the appropriate personnel in a timely manner.

• Answer incoming phone calls professionally, assist customers with general inquiries, and direct calls to the appropriate department or employee.

• Monitor and respond to customer inquiries submitted through the company website.

• Identify prospective customers and direct new sales opportunities to the designated Sales Representative.

• Maintain accurate records of customer communications and ensure outstanding inquiries receive appropriate follow-up.

• Process customer purchase orders and prepare accurate and detailed quotes/sales orders/invoices, following established company procedures, and ensuring all pricing, product specifications, availability, and other relevant information are verified prior to submission.

• Follow up with customers regarding outstanding sales quotes, obtaining updates and communicating customer responses to the sales team.

• Assist customers with locating and sourcing industrial automation parts, including researching availability, obtaining pricing, and coordinating purchases through approved suppliers.

• Monitor outstanding customer requests and follow through to ensure timely resolution.

• Assist the sales team and management with miscellaneous tasks as needed.

• Assist in monitoring and tracking customer repair orders.

• Coordinate with repair technicians and management to obtain repair status updates.

• Communicate repair progress, estimated completion dates, and other relevant information to customers as needed.

• Conduct weekly inventory checks of office, warehouse, shipping, and general operational supplies and maintain appropriate supply levels by preparing and placing orders with approved vendors.

• Monitor supply usage and identify opportunities to reduce unnecessary purchasing or expenses.

• Prepare and distribute monthly customer account statements.

• Provide customers and vendors with requested business documentation, including W-9 forms, tax exemption certificates, and other standard company documents.

• Maintain organized electronic records and assist with general documentation and filing.

• Perform additional administrative and operational duties as assigned by management. Qualifications & Requirements

• Previous experience in office administration, customer service, sales support, or a similar position preferred.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Proficiency with computers, email, Microsoft Office, and general business software.

• Ability to learn inventory management, accounting, and customer relationship management systems.

• Strong attention to detail and accuracy when handling customer orders, documentation, and communications.

• Ability to work independently, take initiative, and follow tasks through to completion.

• Professional, courteous, and customer-focused attitude.

• Ability to maintain confidentiality regarding customer information, pricing, business operations, and company records.

• Familiarity with industrial automation equipment or electrical components is beneficial but not required. Preferred Skills & Characteristics

• Self-Motivated: Recognizes tasks that need attention and takes appropriate action without constant supervision.

• Organized: Effectively manages emails, follow-ups, purchasing responsibilities, and administrative deadlines.

• Detail-Oriented: Maintains accuracy when processing information, coordinating orders, and tracking customer requests.

• Dependable: Consistently completes assigned tasks and follows through on outstanding matters.

• Adaptable: Comfortably transitions between customer service, sales support, purchasing, and administrative duties.

• Team-Oriented: Communicates effectively with coworkers and supports multiple departments as needed.

• Problem-Solver: Demonstrates resourcefulness and sound judgment when addressing routine customer or operational issues. Performance Expectations The Customer Service & Order Specialist will be expected to:

• Maintain timely, professional, and accurate communication with customers and vendors.

• Ensure incoming inquiries are properly addressed, assigned, or escalated without unnecessary delays.

• Consistently follow up on outstanding quotes, orders, customer requests, and repair-related matters.

• Maintain adequate operational supplies while adhering to established purchasing procedures.

• Keep accurate and organized records of assigned responsibilities.

• Demonstrate initiative, accountability, and effective time management.

• Support management by independently handling assigned recurring administrative and operational duties.

Starting Pay: $17.00+ per hour, depending on experience Excellent benefits available following introductory period.