About this role
About the role
An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.
What you'll do
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Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged
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Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation
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Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer
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Politely follow up on payments from an approved call list, and record every outcome clearly
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Log everything in shared systems so calls, notes and next steps are visible to the team
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Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts
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Support the Australian office with basic reports, filing and admin as needed
What you'll bring
3+ years' experience in customer service, sales support, order entry or call-based B2B administration
Excellent spoken and written English, with a clear, confident phone manner
Experience with inbound and outbound customer calls
Strong order-entry accuracy: product codes, quantities, addresses, special instructions
Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours
Comfort contacting customers to ask for a payment update. You don't need a collections background
Confidence with Outlook, Excel, shared folders and Teams
A home-office set-up with reliable high-speed internet, a quality headset and a quiet space
Availability to work Monday–Friday on Australian business hours
Nice to have
Experience supporting Australian, NZ, UK or US wholesale or distribution customers
Background in consumer products, wholesale, distribution or a multi-SKU business
Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics
What's in it for you
Full-time, work-from-home, Monday to Friday
Real ownership: be the dependable first contact for a loyal customer base
Learn as you grow: the products and processes are taught, and responsibility grows with you
Close support: work alongside an experienced customer service lead with direct access to management
Ready to be the voice customers look forward to hearing?
Apply now!
Role type
Customer Service
Role
Customer Support Representative
Location
Jollibee Tower, Ortigas Center, Pasig City
Remote status
Fully Remote
Work Schedule
Mondays through Fridays (7:00 AM to 4:00 PM Manila time or 6:00 AM to 3:00 PM Manila Time)
Shifting Schedule?
No
Shifts with Daylight Savings?
Yes
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About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.
Apply for this job
Role
Customer Service
Location
Jollibee Tower, Ortigas Center, Pasig City
Remote status
Fully Remote
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