Customer Service & Operations Coordinator – Removals & Logistics

Job title: Customer Service & Operations Coordinator – Removals & Logistics

Job Overview Are you a confident communicator with at least two years of customer-facing experience in logistics, removals, or booking coordination?

Join our client as a Customer Service & Operations Coordinator to serve as the main voice for a busy Sydney-based removals and storage business. In this dual-impact role, you will deliver exceptional phone support while assisting the leadership team with key admin and project initiatives. We are seeking professionals with clear spoken English, a track record of supporting Australian, UK, or US clients, and strong proficiency in spreadsheet management. If you bring a solid background in call centers, reception, retail, or hospitality alongside dispatch experience, we want to hear from you!

Client Overview: Our client is a Sydney-based removals, packing, and storage company. They move homes and offices of every size and run two fast-growing sister brands: one for professional packing, and one selling moving boxes and supplies online. They also handle work for business clients in the insurance and restoration industries.

Their Sydney office is a small, hands-on team where you'll work with their Sales Manager, Account Manager, and Operations team every day, with direct contact with the Commercial Director.

Schedule: Monday - Friday, 11:00 AM - 8:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

On the phones (main focus):

• Answer inbound calls across three brands with warmth and confidence.
• Take clear, detailed messages and get them to the right person (Sales, Accounts, or Operations) within the hour.
• Process box and supplies orders: new orders, top-ups, delivery changes, and general questions.
• Call and WhatsApp moving crews to confirm next-day jobs and collect job details.
• Support bookings: send quotes, chase paperwork, confirm jobs, and keep the CRM up to date.

Behind the scenes:

• Upload photos, invoices, and documents into client portals for insurance and restoration clients.
• Help the leadership team with projects as they come up: research, data clean-ups, spreadsheets, process notes, and follow-ups.
• Spot what's slipping through the cracks and fix it before it becomes a problem.

Requirements

• Clear, confident spoken English and a voice that's easy to understand on the phone.
• At least 2 years of experience talking with customers: call centre, customer service, reception, retail, or hospitality.
• Assertiveness to take control of a call, set expectations, and follow up without being pushed.
• Accuracy with names, addresses, dates, and order details right the first time.
• Reliability to ensure tasks promised within the hour are completed on time.
• Comfort with CRMs, WhatsApp, Gmail, and Google Sheets.
• A quiet home workspace, a headset, and stable internet with a backup option.

Qualifications

• Experience with removals, logistics, dispatch, or booking coordination.
• Experience working with Australian, UK, or US clients.
• Admin or project support experience, especially with spreadsheets.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Monday to Friday only, no weekends
• Full training on systems and processes
• Variety: customer calls plus real project work with the leadership team

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

• One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

• Job Category

• Customer Support

• Job Type

• Full Time (35 hours or more per week)

• Work Schedule and Timezone

• 11am to 8pm AEST M-F

• Published on

• Nov 02 2026

• BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know.