About this role
Administrative Support
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Manage calendars, appointments, and scheduling.
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Organise and coordinate Deliveries, Installations, and Service call-outs
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Prepare reports and administrative documents.
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Handle internal and external requests and enquiries.
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Enter and manage sales orders accurately and efficiently.
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Assist with preparing and sending customer quotations.
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Follow up quotations and provide additional information when required.
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Create and process purchase orders.
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Coordinate with Warehouse Team to ensure timely delivery of goods and services.
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Generate and process customer invoices.
Order Processing & Administration
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Confirm receipt of customer orders.
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Request any additional information required to process orders.
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Enter customer orders into Tall Emu accurately and efficiently.
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Assign orders to the appropriate team members.
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Release orders into production.
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Update notes, order statuses, and customer information within company systems.
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Monitor order progress through production.
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Ensure orders are processed accurately and within required timeframes.
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Liaise with internal teams regarding order status, production schedules, and customer requirements.
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Maintain accurate order records and documentation.
Customer Service
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Respond promptly to customer enquiries via phone, email, and website.
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Provide customer updates and follow-ups.
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Handle customer complaints professionally.
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Manage warranty claims.
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Process returns and replacements.
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Maintain a high level of customer satisfaction and professionalism.
Communication
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Manage multiple email inboxes, including Orders and General Enquiries
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Liaise with customers, suppliers, installers, and internal team members.
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Forward enquiries to the appropriate department when required.
Scheduling & Coordination
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Schedule deliveries, installations, and service appointments.
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Coordinate schedules with internal operations teams.
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Confirm appointments and bookings with customers.
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Work closely with production and installation teams to ensure deadlines are met.
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Assist in coordinating production runs and workflow planning.
Sales Support
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Answer customer sales enquiries.
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Assist customers with product information and technical questions.
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Manage website enquiry and quote request submissions.
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Prepare and process quotations.
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Follow up customer leads.
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Forward specialised enquiries to the relevant sales team member.
Purchasing & Supplier Management
- Order materials and supplies including:
-Sand and cement products
-Mapei products
-Cement Australia products
-Packaging materials
-Office supplies
-Production consumables
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Coordinate supplier deliveries.
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Monitor stock levels and reorder supplies when required.
Data Management
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Maintain accurate records and databases.
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Organise company documents using cloud-based systems.
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Update product codes, pricing, and system information.
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Maintain CRM and customer databases.
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Ensure data accuracy across all business systems.
Customer Relationship Management (CRM)
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Update and maintain CRM systems.
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Record customer interactions and notes.
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Assist in managing ongoing customer relationships and communications.
Research & Reporting
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Conduct online research as required.
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Gather and summarise information for reports.
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Generate operational, sales, and production reports.
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Provide administrative support for business improvement initiatives.