Customer Service Operations Agent (m/f/d)

Company Description We are looking for a Customer Service Operations Agent (m/f/d) to join our team! Our Customer Service team is not only the first point of contact for all customer inquiries but also the face of our company. By providing outstanding and unique services, we ensure that customer expectations are consistently exceeded and customer satisfaction remains at the highest level. With your commitment, enthusiasm, and a passion for the automotive industry, you will help us deliver the best customer service on the market. Become part of our diverse and motivated Customer Service team, where customer satisfaction always comes first! AUTO1 Group is Europe’s leading digital automotive platform. With our brands AUTO1.com, wirkaufendeinauto.de and Autohero, we are revolutionizing the used car market and developing the best way to buy and sell cars.

Job Description

• Monitor the entire process from vehicle purchase to loan settlement, including contract management, uploading and forwarding contract documents to the relevant departments, handling contract amendments, vehicle deregistration, and other administrative processes required for the further processing of the vehicle.
• Handle customer inquiries regarding the settlement of financed or leased vehicles, as well as any related documentation.
• Act as the main point of contact between private customers, banks, and leasing companies.
• Handle a variety of customer service tasks through both phone and email communication.
• Maintain a positive and solution-oriented attitude while using strong communication skills to ensure excellent customer service

Qualifications

• Completed commercial or business-related education is an advantage.

• Previous experience in vehicle financing is a plus, but career changers are welcome.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

• Ability to remain calm and focused in stressful situations.

• Good knowledge of Google Workspace (Sheets, Gmail, Calendar, etc.).

• Excellent German skills at native-speaker level (C1/C2).

• Good English skills.

• Experience with the Austrian market is preferred.

• Additional Information

• If you think you are the right candidate please apply by uploading your CV.