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Customer Service Officer
World Vision International
onsite
Head Office VF Office, Tanzania Posted Jul 28, 2026
About this role
Job title: Customer Service Officer
Job Description
(10%) Data Entry
- Ensure accurate data entry where Tablet fails
- Ensure approval documents are in place for manual data entry
- Supervise & Confirm Mobile change & ATM registration at the Business Center
- Customer satisfaction
- Problem solving
(20%) Banking activities
- Register the bank pay in slips and issue receipts to the respective clients
- Initiate cheque payments, and submit to central process.Does Bank reconciliation
- Acknowledges bank correspondence
- Sends disbursement sheet to Central processing center
- Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel
(20%) Payments and Petty cash management
- Petty cash reimbursement, disbursement as per policy
- Effect cash and cheque payments as per authorized, approved or request voucher
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