About this role
Customer Service Officer
Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Lagos Job Field Customer Care, Success and Service
Job Summary
As the Customer Service Officer, you will be responsible for delivering exceptional customer experiences by managing customer inquiries, resolving complaints, processing orders, and ensuring seamless communication across all customer touchpoints.
Responsibilities
- Respond promptly to customer inquiries, complaints, and feedback through phone, email, social media, and in-person interactions while ensuring excellent service delivery.
- Process customer orders, reservations, and service requests accurately while coordinating with relevant teams to ensure timely fulfillment.
- Resolve customer issues professionally and efficiently, escalating complex matters where necessary to maintain high customer satisfaction.
- Maintain accurate customer records, prepare service reports, and gather customer feedback to support continuous service improvement.
- Build positive customer relationships while promoting the organization's products and services in line with established service standards.
Requirements
- Bachelor's Degree or HND qualification in Business Administration, Hospitality Management, Mass Communication, or a related field.
- Minimum of 2 years of experience in a customer service role within the Culinary, Hospitality, Restaurant, or Food Service industry.
- Proficiency in Microsoft Office Suite and experience using CRM or customer service management systems is an advantage.
- Strong communication, interpersonal, conflict resolution, and problem-solving skills with a customer-centric mindset.