Customer Service Officer

Job title: Customer Service Officer

Permanent contract India - Mumbai, IN

Oct 29, 2026

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Role and Responsibilities

• The job holder will be a contact point for customers and handle customer’s order, complaint, sample , document request and specific request.
• Manage effective and accurate order processing from order placement to invoicing and follow-up, ensuring compliance with our policies.
• Act as key liaison between customers and internal teams including planning, logistics and quality, ensuring clear and timely communication
• Maintain accurate customer master data and ensure alignment with pricing and contracts
• Collaborate with relevant teams to address special customer requests and drive effective solutions.
• Support Complaint management processes, including credits, debits and rebates
• Manage Customer Requests, Customer Specific Requirements and Samples Requests in SFDC (Salesforce)
• Manage customer portals ensuring timely responses

Experience and Skills

• University Degree in a relevant field
• Good at both of oral and written English
• Commercial / International Trade knowledge
• More than 2 years working experience in similar position
• SAP skills in order entry, pricing and data management
• Microsoft tools knowledge and skills
• Good communication skills and team spirit
• CRM (Salesforce) knowledge will be a bigh

What We Offer

• Competitive salary and benefits package
• Weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free well-being sessions (physical and psychological)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.