Customer Service Officer

Customer Service Officer at Swift Consulting

We are a unique business support organisation rendering support services to our esteemed clients across different sectors of the economy. Our services range from HR Consulting, Facility Management, Health Insurance brokerage, Education Consulting etc. Our target is to bring our wealth of experience to fast track companies operations in such a way that productivity increases. In us, you got direct access to a team of experienced professionals for expert business support.

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Lagos
• Job Field Customer Care, Success and Service

Job Summary

• We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm.
• The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
• The desired candidate must have experience in customer service, client support, help desk, or a related role, preferably within an IT or technology environment.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
• Provide accurate information about the company’s products, services, and solutions.
• Resolve customer complaints and concerns promptly and professionally.
• Follow up with customers to ensure issues are properly resolved.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Build and maintain positive relationships with customers.
• Assist customers with basic product or service-related issues.
• Gather customer feedback and communicate recurring concerns to the relevant team.
• Prepare regular reports on customer inquiries, complaints, and service activities.
• Maintain a professional and customer-friendly approach at all times.

Requirements

• Minimum of HND / BSC in Business Administration, Marketing, Communications, or a related field.

• 2-3 years of experience in customer service, client support, help desk, or a similar role.

• Excellent verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

• Good knowledge of customer service principles and practices.

• Ability to handle difficult customers professionally and patiently.

• Proficiency in Microsoft Office and digital communication tools.

• Ability to learn and explain technology products or services effectively.

• Must be organized, proactive, patient, and customer-focused.

• Ability to work independently and as part of a team.

• Check how your CV matches this job