Customer Service Officer

Job title: Customer Service Officer

Location: Ogudu, Lagos, Nigeria Employment Type: Full-Time Work Arrangement: On-site Sector: Customer Service & Support Experience Level: Junior (1-3 years) Application Deadline: October 16, 2026

About the Company

Swift Consulting is a firm dedicated to providing expert recruitment and HR solutions. They partner with various organizations to identify and secure top talent across diverse industries. The company focuses on understanding the unique needs of their clients and candidates, ensuring a seamless and effective hiring process. Their expertise spans across various sectors, enabling them to offer tailored recruitment strategies and comprehensive support.

Job Description We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm.

In this role, you will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.

Required Skills

• Customer Service
• Client Support
• Help Desk
• Communication Skills
• Problem-Solving
• Microsoft Office
• Digital Communication Tools

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
• Provide accurate information about the company’s products, services, and solutions.
• Resolve customer complaints and concerns promptly and professionally.
• Follow up with customers to ensure issues are properly resolved.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Build and maintain positive relationships with customers.
• Assist customers with basic product or service-related issues.
• Gather customer feedback and communicate recurring concerns to the relevant team.
• Prepare regular reports on customer inquiries, complaints, and service activities.
• Maintain a professional and customer-friendly approach at all times.

Qualifications

• Minimum of HND/B.Sc. in Business Administration, Marketing, Communications, or a related field.
• 2–3 years of experience in customer service, client support, help desk, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Good knowledge of customer service principles and practices.
• Ability to handle difficult customers professionally and patiently.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to learn and explain technology products or services effectively.
• Must be organized, proactive, patient, and customer-focused.
• Ability to work independently and as part of a team.