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Customer Service Officer, SEA

basf
onsite
Singapore, Thailand, or Vietnam (on local terms)

About this role

Customer Service Officer, SEA

LOCATION THASGP COMPANY Chemetall (Thailand) Co. Ltd. JOB FIELD Logistics & Supply Chain Management JOB TYPE Permanent JOB ID 142042 FLEXIBLE WORK OPTIONS On-site

Objectives of the position: The Customer Service Officer, SEA is responsible for executing end-to-end customer service and order management activities to ensure efficient and accurate order fulfillment, export shipment coordination and high customer satisfaction across the SEA region. The role supports both inter-company and third-party customer operations while ensuring compliance with trade regulations, operational procedures and customer service standards.

Core responsibilities:

  1. To execute end-to-end Order-To-Cash (OTC) processes including order entry, order processing, delivery coordination, invoicing support and shipment tracking

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