About this role
Customer Service
·
Jollibee Tower, Ortigas Center, Pasig City
·
Fully Remote
Customer Service Officer (4 months contract)
Apply for this job
Position Summary
Working from home as part of our customer service team, you will provide friendly, professional voice-based support to customers across phone channels. The role focuses on delivering first-contact resolution, managing enquiries and complaints, client retention initiatives. This position requires excellent verbal communication, empathy, and the ability to work to KPIs in a fast-paced remote environment.
Key Accountabilities/Responsibilities
The responsibilities include the following:
Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible.
Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures.
Implement client retention strategies to maximise long-term satisfaction and loyalty among members.
Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT).
Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution.
Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions.
Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.
Communication & Teamwork
Communicate clearly and professionally with customers and colleagues, adapting style to suit the situation.
Collaborate with colleagues and managers to share knowledge and support team goals.
Qualifications and
Experience
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Required
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Previous customer service experience, ideally in a call centre or voice support environment.
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Excellent verbal communication and active listening skills.
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Strong problem-solving abilities with a solution-focused mindset and empathy for customers.
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Proficiency with CRM systems and telephony platforms;
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Comfortable working remotely with effective time management and a reliable home working environment.
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Ability to multitask, maintain attention to detail and handle numerical information accurately.
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Experience in customer retention or subscription management is desirable.
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Team player with a positive attitude towards continuous improvement.
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Additional Information
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This is a remote, voice-focused role requiring a quiet, professional home working environment and reliable broadband connectivity.
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Hours may include early mornings, evenings or weekend shifts depending on customer demand; full details will be provided during the recruitment process.
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Role type
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Customer Service
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Role
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Chat Support Agent
Location
Jollibee Tower, Ortigas Center, Pasig City
Remote status
Fully Remote
Work Schedule
Shifting
Shifting Schedule?
Yes
Shifts with Daylight Savings?
Yes
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About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.
Apply for this job
Customer Service
·
Jollibee Tower, Ortigas Center, Pasig City
· Fully Remote
Customer Service Officer (4 months contract)
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