About this role

About The Role

We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience

What You Will Be Doing

Manage the Customer Service / Information Counter as the first point of contact

Attend to shoppers’ and tenants’ enquiries, requests, and feedback

Assist in mall promotions, events, and campaigns

Handle voucher sales and redemptions

Support Loyalty Programme enquiries and redemptions

Support the upkeep and presentation of the mall

Maintain high service standards and perform administrative duties

We’re Looking For Someone Who’s

Able to work on a 6-day rotating shift, including weekends and Public Holidays

Minimum 1 years of experience in shopping mall or hotel concierge services

Customer-oriented with strong communication and interpersonal skills

Why Knight Frank?

Lots of opportunities for growth and career development.

A supportive, collaborative team that values what you bring to the table.

Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

About Us

Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.

Knight Frank Group Privacy Statement

Customer Service Officer (Retail / Shopping Mall)