About this role
We are looking for a Customer Service Officer supporting our engineering services team and mining customers across WA. You'll manage end-to-end order processing and change orders, issue PO acknowledgements, maintain JDE sales orders, and communicate dispatch dates and lead times via email and Ariba. You'll expedite critical POs, liaise with internal teams to keep work moving, and support invoice submission, credit card payments, and credits as needed.
This role suits someone who is proactive, detail focused, and committed to safety, compliance, and continuous improvement.
You will report to the Customer Service Team Leader, Australasia and be based in our Welshpool location.
Responsibilities
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Processing customer orders from various channels, handling phone inquiries.
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Reporting on order fulfillment.
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Reviewing open sales orders.
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Assisting with order revisions in our internal systems
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Preparing claim information, managing records, and providing backup for key tasks.
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Assisting with key accounts and completing monthly reporting while contributing to departmental meetings.
Experience
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More than 3 years customer service experience.
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Proficient with ERP, JDE & SAP preferred.
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Intermediate to advanced skills in Excel and Outlook.
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Experience with customer portals.
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Must have Australian work rights.
Preferred skills:
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High level of attention to detail.
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Demonstrated literacy and numeracy skills.
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Good communication – written and verbal.
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Time management/ability to work autonomously.
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Why work for Parker?
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Professional development training to enhance skills for career progression.
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Free onsite parking
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Paid Volunteering Leave
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Flexible Work Practices
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Bonus Scheme
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17.5% Annual leave loading
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Employee Assistance Program for employees and their immediate family