About this role
Mashreq Careers - Customer Service Officer
Job Description
Key Result Areas -Interact with customers over the phone to understand their banking needs. -Provide excellent customer service to achieve customer loyalty. -Resolve problems over the telephone on the spot. -Convert sales opportunities to meet financial targets. -Clarify and explain procedures and products over the telephone. -Capture and report customer feedback towards continual product development. -Operates in a Call Centre environment where the interface with customers is over the telephone. -Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. -Mostly related to explaining procedures or providing information regarding retail banking products. -Also involves root cause analysis and reversals of charges and fees when necessary.
Operating Environment, Framework and Boundaries, Working Relationships -Operates in a Call Centre environment where the interface with customers is over the telephone. -Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
Problem Solving -Mostly related to explaining procedures or providing information regarding retail banking products. -Also involves root cause analysis and reversals of charges and fees when necessary.
Decision Making Authority & Responsibility
- Limited to certain functions which enable on-the-spot problem resolution.
Knowledge, Skills and Experience -1-3 contact center experience -University Graduate (preferably with some finance / banking or maths component). -Arabic and English . -Very customer focused. -Computer literate
- Excellent communication skills
- Strong listening skills.
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Job Info -Job Identification 7187 -Job Category Mashreq Egypt COE -Posting Date 11/05/2026, 07:07 AM -Apply Before 01/04/2027, 07:00 PM -Job Schedule Full time -Locations Egypt (Fulltime office (FTO))
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