About this role
Resource Intermediaries Limited
Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
At RIL people management is at the heart of ALL we do; easing business burdens is why we do it.
Our Vision
To be the first in outsourcing ...
Customer Service Officer - Lagos
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Lagos
- Job Field Customer Care, Success and Service
Key Responsibilities
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Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
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Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
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Follow established protocols and procedures for handling customer interactions.
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Accurately document customer interactions and maintain detailed records.
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Identify and escalate complex issues or complaints to the appropriate team.
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Adapt to changing customer needs and situations with a positive and professional attitude.
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Work effectively within a team environment to achieve customer service goals.
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Maintain a positive and professional demeanor even in challenging situations.
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Participate in ongoing training and development to enhance customer service skills.
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Contribute to a positive and supportive work environment for colleagues.
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Requirements and Qualifications
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Minimum of an HND / BSc Degree in related discipline.
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2+ years of experience in customer service.
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Maximum of 30 years old
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Must be fluent in Yoruba and Hausa Language.
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict resolution skills.
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Commitment to providing excellent customer service.
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Ability to handle pressure and stress effectively.
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Enthusiasm for building relationships with customers.
Benefits
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Salary: N148,000 monthly.
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Pension
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HMO
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13th Month Bonus
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Paid Leave Allowance.
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